Refund Policy
1. Returns & Exchanges
We want you to be completely satisfied with your Infivva purchase. If you are not entirely happy, we accept returns and exchanges within 14 days of the delivery date.
To be eligible for a return, your item must be unused, unwashed, and in the exact same condition that you received it. It must also be in the original packaging with all premium tags still attached.
2. Non-Returnable Items
Several types of goods are exempt from being returned:
- Items marked as "Final Sale" or "Clearance"
- Gift cards
- Undergarments or socks (for hygiene reasons)
3. Refunds Process
Once your return is received and thoroughly inspected by our quality control team, we will send you an email to notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days. Please note that original shipping costs are non-refundable.
4. Defective or Damaged Items
If you received a defective or damaged item, please contact us immediately via WhatsApp at +91 81297 37559 with photo evidence. We will arrange for a free replacement or full refund, including shipping costs.